Refund policy

Refund, Return & Cancellation Policy – icultural.in

At icultural.in, we are committed to providing a smooth and trustworthy shopping experience. Please read our policy carefully before placing an order.

Returns & Replacement Policy

We offer a 3-day return window from the date of delivery for eligible products.

Returns and replacements are accepted only under the following conditions:

  • Product received is damaged

  • Product is defective

  • Incorrect product has been delivered

To request a return or exchange, customers must contact us within 48 hours of delivery with clear supporting images. Providing an unboxing video is recommended to help us process your request faster.

Returns will not be accepted in the following cases:

  • Product has been used, worn, or washed

  • Product is returned without original packaging or tags

  • Return request is raised after the allowed time window

For orders placed under promotional offers (such as Buy 2 Get 1 Free), returns are not applicable for preference-based reasons. However, replacement/exchange is available in case of damaged, defective, or incorrect products.

🔄 Exchange Policy

We offer free replacement for eligible cases (damaged, defective, or wrong product).

Once your request is approved:

  • Please add 

    All the exchange & Replacement Products will be delivered with 5-6 business days.

  • Replacement will be shipped after product pickup or quality verification

Refund Policy

Refunds are processed only after the returned product is received and passes our quality inspection.

Prepaid Orders

  • Refund will be credited to the original payment method within 3–5 business days after approval

Cash on Delivery (COD) Orders

  • Customers will receive a secure refund link via SMS/Email/WhatsApp within 4–5 business days

  • Customers must submit bank/UPI details using the link

  • Refund is processed within 24–48 hours after details submission

❌ Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order

  • Once the order is processed or shipped, cancellation is not possible

  • Refunds for prepaid cancellations are processed within 5–7 working days

📦 Important Notes

  • Slight variations in color, texture, or design may occur due to lighting and screen differences. These are not considered defects.

  • We recommend recording an unboxing video while opening your package to ensure a smooth claim process.

📞 Contact Us

For any queries or support, feel free to reach out:

  • 📱 Phone / WhatsApp: +91 97121 34567

  • 📧 Email: sales@icultural.in

  • 🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

We appreciate your trust in icultural.in and are always here to help!